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Exam Number/Code : ex0-103

Exam Name : ISO/IEC 20000 Foundation

Questions and Answers : 80

Update Time: 2009-10-02

　
　
Exam : EXIN EX0-103
Title : ISO/IEC 20000 Foundation

1. Which of the following tasks is assigned to each process manager?
A. channeling data to Problem Management
B. ensuring the process is running effectively and efficiently
C. following up on Incidents
D. setting up Service Level Agreements with the users
Answer: B

2. Which of the following must be included within the Service Management plan?
A. Configuration Item (CI) type
B. Information security controls
C. Return to normal working
D. Tools as appropriate to support the processes
Answer: D

3. Which of the following is Problem Management primarily concerned with?
A. looking at Security Plans
B. looking at the cause of Incidents
C. looking at the Change Plan
D. looking at the Release Strategy
Answer: B

4. What is the objective of a Management System?
A. to define, agree, record and manage levels of services
B. to ensure that Key Performance Indicators (KPIs) are defined for all IT services
C. to ensure that new services and changes to services will be deliverable and manageable at the agreed cost and services quality
D. to provide the policies and the framework that is needed for the effective management and implementation of all IT services
Answer: D

5. Which of the aspects listed below is included in ISO/IEC 20000?
A. customer communication
B. employee motivation
C. social responsibility
D. standard products
Answer: A

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Exam Number/Code : ex0-103

Exam Name : ISO/IEC 20000 Foundation

Questions and Answers : 80

Update Time: 2009-10-02

　
　
Exam : EXIN EX0-103
Title : ISO/IEC 20000 Foundation

1. Which of the following is Problem Management primarily concerned with?
A. looking at Security Plans
B. looking at the cause of Incidents
C. looking at the Change Plan
D. looking at the Release Strategy
Answer: B

2. What is the objective of a Management System?
A. to define, agree, record and manage levels of services
B. to ensure that Key Performance Indicators (KPIs) are defined for all IT services
C. to ensure that new services and changes to services will be deliverable and manageable at the agreed cost and services quality
D. to provide the policies and the framework that is needed for the effective management and implementation of all IT services
Answer: D

3. Which of the following must be included within the Service Management plan?
A. Configuration Item (CI) type
B. Information security controls
C. Return to normal working
D. Tools as appropriate to support the processes
Answer: D

4. Which of the aspects listed below is included in ISO/IEC 20000?
A. customer communication
B. employee motivation
C. social responsibility
D. standard products
Answer: A

5. Which of the following tasks is assigned to each process manager?
A. channeling data to Problem Management
B. ensuring the process is running effectively and efficiently
C. following up on Incidents
D. setting up Service Level Agreements with the users
Answer: B

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Exam Number/Code : EX0-105

Exam Name : Information Security Foundation based on ISO/IEC 27002

Questions and Answers : 79

Update Time: 2009-10-12

　
　
Exam : EXIN EX0-105
Title : Information Security Foundation based on ISO/IEC 27002

1. What is the greatest risk for an organization if no information security policy has been defined?
A. If everyone works with the same account, it is impossible to find out who worked on what.
B. Information security activities are carried out by only a few people.
C. Too many measures are implemented.
D. It is not possible for an organization to implement information security in a consistent manner.
Answer: D

2. You work in the office of a large company. You receive a call from a person claiming to be from the Helpdesk. He asks you for your password.
What kind of threat is this?
A. Natural threat
B. Organizational threat
C. Social Engineering
Answer: C

3. Peter works at the company Midwest Insurance. His manager, Linda, asks him to send the terms and conditions for a life insurance policy to Rachel, a client.
Who determines the value of the information in the insurance terms and conditions document?
A. The recipient, Rachel
B. The person who drafted the insurance terms and conditions
C. The manager, Linda
D. The sender, Peter
Answer: A

4. Why do organizations have an information security policy?
A. In order to demonstrate the operation of the Plan-Do-Check-Act cycle within an organization.
B. In order to ensure that staff do not break any laws.
C. In order to give direction to how information security is set up within an organization.
D. In order to ensure that everyone knows who is responsible for carrying out the backup procedures.
Answer: C

5. You are a consultant and are regularly hired by the Ministry of Defense to perform analyses. Since the assignments are irregular, you outsource the administration of your business to temporary workers. You don’t want the temporary workers to have access to your reports.
Which reliability aspect of the information in your reports must you protect?
A. Availability
B. Integrity
C. Confidentiality
Answer: C

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Exam Number/Code : EX0-106

Exam Name : SCNS Tactical Perimeter Defense

Questions and Answers : 232

Update Time: 2009-10-23

　
　
Exam : EXIN EX0-106
Title : SCNS Tactical Perimeter Defense

1. You have implemented an IPSec policy, using only AH. You are analyzing your network traffic in Network Monitor, which of the following statements are true about your network traffic?
A. You will not be able to view the data in the packets, as it is encrypted.
B. You will not be able to identify the upper layer protocol.
C. You will be able to view the unencrypted data in the packets.
D. You will be able to identify the encryption algorithm in use.
E. You will not be able to view the packet header.
Answer: C

2. The exhibit represents a simple routed network. Node 7 is a Windows 2000 Professional machine that establishes a TCP communication with Node 10, a Windows 2003 Server. The routers are Cisco 2500 series running IOS 12.
While working at Node 10, you run a packet capture. Packets received by Node 10, and sent from Node 7 will reveal which of the following combination of source IP and source Physical addresses:
A. Source IP address 10.0.10.115, Source Physical address for Node 7
B. Source IP address 50.0.50.1, Source Physical address for Node 7
C. Source IP address for Router D’s Int E0, Source Physical address for Node 7
D. Source IP address 10.0.10.115, Source Physical address Router D’s Int E0
E. Source IP addresses for both Nodes 7 and Router D’s Int E0, Source Physical address for both Nodes 7 and Router D’s Int E0.
Answer: D

3. In order to perform promiscuous mode captures using the Wireshark capture tool on a Windows Server 2003 machine, what must first be installed?
A. IPv4 stack
B. IPv6 stack
C. WinPcap
D. Nothing, it will capture by default
E. At least two network adapters
Answer: C

4. You are configuring the rules on your firewall, and need to take into consideration that some clients in the network are using automatic addressing. What is the IP address range reserved for internal use for APIPA in Microsoft networks?
A. 169.254.0.0 /4
B. 169.254.0.0 /16
C. 169.254.0.0 /8
D. 169.254.0.0 /0
E. 168.255.0.0 /16
Answer: B

5. If you capture an 802.11 frame, and the ToDS bit is set to zero and the FromDS bit is set to zero, what type of WLAN is this frame a part of?
A. Mesh
B. Broadcast
C. Infrastructure
D. Hierarchical
E. Ad Hoc
Answer: E

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Exam Number/Code : EX0-101

Exam Name : ITIL Foundation v.3

Questions and Answers : 159

Update Time: 2009-10-22

　
　
Exam : EXIN EX0-101
Title : ITIL Foundation v.3 Certification

1. What is a RACI model used for?
A. Performance analysis
B. Recording Configuration Items
C. Monitoring services
D. Defining roles and responsibilities
Answer: D

2. Event Management, Problem Management, Access Management and Request Fulfilment are part of which stage of the Service Lifecycle?
A. Service Strategy
B. Service Transition
C. Service Operation
D. Continual Service Improvement
Answer: C

3. A single Release unit, or a structured set of Release units can be defined within:
A. The RACI Model
B. A Release Package
C. A Request Model
D. The Plan, Do, Check, Act (PDCA) cycle
Answer: B

4. What are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)?
A. Return On Investment (ROI), Value On Investment (VOI), quality
B. Strategic, tactical and operational
C. Critical Success Factors (CSFs), Key Performance Indicators (KPIs), activities
D. Technology, process and service
Answer: D

5. Reliability is a measure of:
A. The availability of a service or component
B. The level of risk that could impact a service or process
C. How long a service or component can perform its function without failing
D. A measure of how quickly a service or component can be restored to normal working
Answer: C

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Exam Number/Code : EX0-107

Exam Name : SCNP Strategic Infrastructure Security

Questions and Answers : 233

Update Time: 2009-10-23

　
　
Exam : Exin EX0-107
Title : SCNP Strategic Infrastructure Security

1. As per the guidelines in the ISO Security Policy standard, what is the purpose of the section on Physical and Environmental Security?
A. The objectives of this section are to avoid breaches of any criminal or civil law, statutory, regulatory or contractual obligations and of any security requirements, and to ensure compliance of systems with organizational security policies and standards.
B. The objectives of this section are to prevent unauthorized access, damage and interference to business premises and information; to prevent loss, damage or compromise of assets and interruption to business activities; to prevent compromise or theft of information and information processing facilities.
C. The objectives of this section are to provide management direction and support for information security.
D. The objectives of this section are to maintain appropriate protection of corporate assets and to ensure that information assets receive an appropriate level of protection.
E. The objectives of this section are to control access to information, to prevent unauthorized access to information systems, to ensure the protection of networked services, and to prevent unauthorized computer access.
Answer: B

2. During the review of the security logs you notice some unusual traffic. It seems that a user has connected to your Web site ten times in the last week, and each time has visited every single page on the site. You are concerned this may be leading up to some sort of attack. What is this user most likely getting ready to do?
A. Mirror the entire web site.
B. Download entire DNS entries.
C. Scan all ports on a web server.
D. Perform a Distributed Denial of Service attack through the Web server.
E. Allow users to log on to the Internet without an ISP.
Answer: A

3. In the process of public key cryptography, which of the following is true?
A. Only the public key is used to encrypt and decrypt
B. Only the private key can encrypt and only the public key can decrypt
C. Only the public key can encrypt and only the private key can decrypt
D. The private key is used to encrypt and decrypt
E. If the public key encrypts, then only the private key can decrypt
Answer: E

4. During a one week investigation into the security of your network you work on identifying the information that is leaked to the Internet, either directly or indirectly. One thing you decide to evaluate is the information stored in the Whois lookup of your organizational website. Of the following, what pieces of information can be identified via this method?
A. Registrar
B. Mailing Address
C. Contact Name
D. Record Update
E. Network Addresses (Private)
Answer: ABCD

5. You are aware of the significance and security risk that Social Engineering plays on your company. Of the following Scenarios, select those that, just as described, represent potentially dangerous Social Engineering:
A. A writer from a local college newspapers calls and speaks to a network administrator. On the call the writer requests an interview about the current trends in technology and offers to invite the administrator to speak at a seminar.
B. An anonymous caller calls and wishes to speak with the receptionist. On the call the caller asks the receptionist the normal business hours that the organization is open to the public.
C. An anonymous caller calls and wishes to speak with the purchaser of IT hardware and software. On the call the caller lists several new products that the purchaser may be interested in evaluating. The caller asks for a time to come and visit to demonstrate the new products.
D. An email, sent by the Vice President of Sales and Marketing, is received by the Help Desk asking to reset the password of the VP of Sales and Marketing.
E. An email is received by the Chief Security Officer (CSO) about a possible upgrade coming from the ISP to a different brand of router. The CSO is asked for the current network’s configuration data and the emailer discusses the method, plan, and expected dates for the rollover to the new equipment.
Answer: DE

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Exam Number/Code : EX0-100

Exam Name : ITIL Foundation Certificate In It Service Management(Exin)

Questions and Answers : 120

Update Time: 2009-10-20

　
　
Exam : EXIN EX0-100
Title : ITIL Foundation Certificate In It Service Management(Exin)

1. Certain data is needed to describe an ITIL?process. This includes the objectives and the output. What else is required?
A. activities
B. authorisations
C. environment
D. Configuration Management Database (CMDB)
Answer: A

2. Which process includes developing a recovery plan?
A. IT Service Continuity Management
B. Problem Management
C. Capacity Management
D. Availability Management
Answer: A

3. How does Problem Management differ from Incident Management?
A. Incident Management focuses on registration and Problem Management does not.
B. Problem Management focuses on restoration of service and Incident Management focuses on finding the cause.
C. Incident Management focuses on restoration of service and Problem Management focuses on finding the cause.
D. Problem Management generates reports and Incident Management does not.
Answer: C

4. What is produced when Problem Management identifies the cause of a Problem and a workaround?
A. a Request for Change
B. a resolved Problem
C. a Known Error
D. one or more resolved incidents
Answer: C

5. Which information does Financial Management for IT Services extract from the Configuration Management Database (CMDB)?
A. which equipment is being used by whom
B. where the equipment has been set up
C. which software version is being used
D. which equipment is causing incidents
Answer: A

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